Privacy Policy

Sergeant Cedars Privacy Policy

Effective Date: May 1, 2004

At Sergeant Cedars, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy describes how we collect, use, and safeguard the information you provide to us through our website, contact forms, or direct communications.

We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy regulations.

1. Information We Collect

When you interact with Sergeant Cedars—whether requesting a quote, scheduling a cedar installation, or contacting us with a question—we may collect personal information that you voluntarily provide to us. This includes:

• Contact Information: Your name, phone number, and email address (including communications sent to our domain or bellnet.ca addresses).

• Property Information: Your physical address or property location, which is required to assess your site, deliver cedars, and perform installation services.

• Service History: Details about the specific services, estimates, or planting projects you discuss or contract with us.

2. How We Use Your Information

We use the information we collect strictly to operate our business and serve you. Specifically, we use your data to:

• Provide accurate quotes, estimates, and property consultations.

• Schedule and execute tree deliveries, planting, and landscaping services.

• Communicate with you regarding your project, changes to schedules, or post-installation watering and care instructions.

• Process invoices and payments for completed services.

3. Sharing Your Information

We respect your privacy. Sergeant Cedars does not sell, rent, or trade your personal information to third parties for marketing purposes.

We only share your information in the following limited circumstances:

• With authorized staff, crew members, or essential subcontractors who require the details (such as your address) to perform your physical installation.

• To comply with legal obligations, regulatory requests, or to protect the safety and rights of Sergeant Cedars, our staff, and the public.

 

4. Data Security and Retention

We implement reasonable physical, organizational, and technological security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. We retain your information only as long as necessary to fulfill the commercial purposes for which it was collected, or as required by Canadian tax and legal standards.

5. Your Rights and Access

You have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or ask us to delete your contact information from our active communication files.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us directly at:

Sergeant Cedars

Oshawa, Ontario

Email: sergeantcedar@bellnet.ca

Phone: (905) 433-1019